gs99 Responsible Gaming — Play Safe, Play Smart

Our Commitment to Responsible Gaming

At gs99, we believe that gambling should always be a form of entertainment — a way to enjoy cricket betting, slots, and live casino games in a safe, controlled environment. We are committed to providing every player on our platform with the resources and tools they need to keep gambling fun and to recognise when it may be time to step back.

Responsible gaming is not just a policy statement at gs99 — it is built into how our platform works. From account-level deposit limits to full self-exclusion, gs99 puts control directly in the hands of our players. We also actively monitor for patterns of play that may indicate a player is experiencing difficulties, and we will reach out proactively when we believe support may be needed.

If you are under 21 years of age, you must not attempt to register or use the gs99 platform. If we identify that an account has been registered by a person under 21, the account will be closed immediately and any deposits returned in full after verification. All residents of Bangladesh using gs99 acknowledge that they meet the 21+ age requirement.

Your Responsible Gaming Tools

gs99 provides the following tools to every registered player free of charge. You can access and activate these tools at any time through your account settings or by contacting our support team.

Deposit Limits — How They Work

A deposit limit is one of the most effective tools for staying in control of your gambling spend. gs99 allows you to set a maximum deposit amount for any of the following periods.

• Daily limit: the maximum total amount you may deposit within any single calendar day (midnight to midnight, Bangladesh Standard Time).
• Weekly limit: the maximum total amount you may deposit within any rolling seven-day window.
• Monthly limit: the maximum total amount you may deposit within any calendar month.
• Once a deposit limit is set, it takes effect immediately. You may request to lower your limit at any time — the reduction applies immediately. A request to increase a limit is subject to a mandatory cooling-off period before the higher limit becomes active.

Taking a Time-Out

If you feel that you need a break from gambling but do not want to permanently close your account, a time-out is the right option. A time-out temporarily suspends your gs99 account for a period you choose.

• Available time-out periods: 24 hours, 48 hours, 7 days, 14 days, 30 days, and up to 6 weeks.
• During a time-out your account is completely inaccessible for deposits, gameplay, and bonus claims. You will not receive any promotional communications during this period.
• If you have an existing balance at the time you request a time-out, it will be held safely. You may request withdrawal of your balance after the time-out expires.

To request a time-out, contact the gs99 support team via live chat or email. Your time-out will be activated within one hour of your request being received.

Self-Exclusion

Self-exclusion is the most decisive step a player can take to stop gambling on gs99. When you self-exclude, your account is permanently closed and you are prevented from opening a new account on the platform. gs99 takes self-exclusion requests very seriously.

To initiate self-exclusion, contact the gs99 support team. Once a self-exclusion request has been confirmed, the process cannot be reversed. The following applies during and after self-exclusion.

• Your gs99 account is closed immediately and all active sessions are terminated.
• Any remaining balance at the time of self-exclusion will be returned to you via your registered payment method after standard identity verification.
• You will be removed from all gs99 marketing communications immediately and will not receive any promotional material during the self-exclusion period.

Recognising the Warning Signs

Problem gambling can develop gradually and is not always easy to recognise. gs99 encourages all players to be honest with themselves about their gambling habits. The following warning signs may indicate that gambling has moved beyond entertainment and is becoming a problem.

If you recognised yourself in any of the above, please reach out to the gs99 support team. You can also use the tools described on this page — a time-out or self-exclusion — immediately. You do not have to wait until the problem feels serious to act.

Protecting Minors

gs99 operates a strict 21+ age policy. The platform is not intended for, and must not be accessed by, any person under the age of 21. If you share a device with family members who are under 21, we strongly recommend taking the following steps to prevent accidental or unauthorised access.

Parental control software can be used to restrict access to online gambling websites at a device or browser level. Several reputable services are available for both Android and iOS devices, as well as desktop browsers.

• Always log out of your gs99 account fully when you are done playing, especially on shared or family devices.
• Do not save your gs99 login credentials on a shared device or in a browser that others can access.
• If you suspect that a person under 21 has accessed or attempted to access your gs99 account, contact support immediately so we can review the account and take appropriate action.

Play Within Your Means

Responsible gambling starts with a clear understanding of the role gambling should play in your life. Here are gs99's practical guidelines for keeping your gambling habits healthy.

• Only ever gamble with money you can afford to lose. Never use funds earmarked for rent, bills, food, or other essential expenses.
• Set a personal budget before each session and stop when that budget is spent — regardless of whether you are winning or losing.
• Do not chase losses. If you lose a session, accept it as the cost of entertainment and resist the urge to immediately deposit more to recover losses.
• Take regular breaks during gameplay. Step away from the screen, go for a walk, or engage in another activity before returning.
• Treat gambling as one of many forms of entertainment — not as your primary hobby, a source of income, or an escape from stress.

Need Help? Contact gs99 Support

If you feel that gambling is no longer enjoyable and has started to affect your finances, relationships, work, or mental health, please reach out to the gs99 support team. Our support staff are trained to handle responsible gaming enquiries with care, discretion, and without judgement.

You can also speak with someone outside of gs99. If you are in Bangladesh and feel that gambling is significantly affecting your wellbeing, we encourage you to seek support from a trusted medical professional, counsellor, or mental health service. Taking that step is a sign of strength, not weakness.