gs99 Privacy Policy — Your Data, Protected

Introduction

gs99 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users who access or interact with the gs99 platform. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, how we protect it, and what rights you have in relation to it.

By using the gs99 platform — including registering an account, making a deposit, placing a wager, or browsing the site — you acknowledge that you have read and understood this Privacy Policy. This policy applies to all users of the gs99 website and associated services, including players located in Bangladesh.

gs99 collects personal information in three primary ways: information you provide directly when using the platform, information generated automatically by your use of the platform, and information received from third-party service providers who assist in operating the platform. The specific information collected depends on how you interact with gs99.

Information You Provide Directly

• Registration data: your full name, date of birth, phone number, email address, and any password or security credentials created during account setup.
• Identity verification documents (KYC): copies of government-issued identification, proof of address, or other documents submitted to verify your identity in accordance with our verification procedures.
• Communications: messages, queries, complaints, or other communications sent to gs99 support via any channel, including email and live chat.
• Payment information: the identifiers associated with your chosen payment method (for example, the registered mobile number for bKash or Nagad transactions), but not full payment credentials which are handled by the payment provider directly.

Information Generated Automatically

• Technical data: your IP address, device type, operating system, browser type and version, screen resolution, and general geographic location derived from your IP address.
• Usage data: pages visited, games played, wagers placed, session durations, deposit and withdrawal activity, and interactions with platform features, including timestamps for all activity.
• Cookie and tracking data: session cookies, preference cookies, and analytics data as described in Section 6 of this policy.

Information from Third Parties

• Payment providers: transaction confirmation data (amount, date, status, and payment method identifier) received from bKash, Nagad, Rocket, Upay, and participating banks to reconcile your deposit and withdrawal records.
• Game providers: game session outcomes and wagering records received from third-party game providers (such as Pragmatic Play, Evolution Gaming, or Spribe) whose games are hosted on the gs99 platform.
• Fraud prevention and compliance services: data signals received from third-party fraud detection and identity verification services used to protect the integrity of the gs99 platform and comply with applicable obligations.

gs99 uses the personal information we collect for the following purposes. We do not use your data for purposes beyond those listed below without obtaining your explicit consent or being required to do so by law.

• Account creation and management: to register your account, verify your identity, maintain your account settings, and process your requests relating to your account (including password resets, contact detail updates, and account closure).
• Platform delivery and service operation: to provide you with access to games, sports betting markets, deposit and withdrawal services, and customer support, and to ensure the platform functions correctly on your device.
• Payment processing: to facilitate and record deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, or bank transfer, to reconcile transaction records, and to manage refunds or disputes where they arise.
• Fraud prevention and security: to detect and investigate suspicious activity, prevent money laundering, protect against cheating, bonus abuse, or multi-accounting, and to comply with applicable anti-money laundering obligations.
• Responsible gaming compliance: to monitor gameplay patterns that may indicate problem gambling behaviour, to apply deposit limits or time-outs requested by players, and to process self-exclusion requests.
• Service improvement and analytics: to analyse aggregated usage patterns in order to improve the platform's design, game selection, performance, and the overall user experience. Analytics are conducted on aggregated or anonymised data wherever possible.

gs99 processes your personal data on the following legal grounds, depending on the nature of the processing activity.

• Contractual necessity: processing required to provide you with the services you have signed up for — including account management, gameplay, deposits, and withdrawals — is carried out because it is necessary to perform the contract between you and gs99.
• Legal obligation: processing required to comply with applicable law, including anti-money laundering regulations, identity verification obligations, and cooperation with lawful regulatory or law enforcement requests.
• Legitimate interests: processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service analytics, where those interests are not overridden by your rights and interests.
• Consent: where gs99 seeks to process your data for an optional purpose (such as sending you promotional communications about bonuses or new games), we will ask for your explicit consent. You may withdraw this consent at any time by contacting support.

gs99 does not sell, rent, or trade your personal data to third parties. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers

gs99 works with a limited number of carefully selected third-party service providers who assist in operating the platform. These include payment processing partners (bKash, Nagad, Rocket, and participating banks), game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others), identity verification services, and platform hosting and analytics providers. All service providers are contractually required to handle your data securely, to use it only for the specific purposes for which it was shared, and not to disclose it to any further party without authorisation.

Legal and Regulatory Authorities

gs99 may disclose your personal data to government bodies, regulatory authorities, law enforcement agencies, or courts where we are legally obligated to do so, or where disclosure is necessary to protect the rights, property, or safety of gs99, its users, or the public. We will only disclose the minimum information necessary to fulfil the legal obligation.

Business Transfers

In the event that gs99 undergoes a merger, acquisition, restructuring, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to how your data is handled as a result.

gs99 does not store full payment credentials such as complete mobile banking PINs, full card numbers, or online banking passwords. When you make a deposit or withdrawal via bKash, Nagad, Rocket, or a bank transfer, the financial transaction is processed directly by the relevant payment provider. gs99 receives only a transaction confirmation record — comprising the amount, date, status, and a partial or tokenised payment method identifier — which is used solely to reconcile your account balance.

All financial transaction records held by gs99 are encrypted at rest and in transit. Access to transaction data is restricted to authorised gs99 personnel and, where legally required, to regulatory or law enforcement authorities. Transaction records are retained for the period required by applicable financial regulations.

gs99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how users interact with the site. Cookies are small text files stored on your device. We use the following categories of cookies.

• Strictly necessary cookies: these are required for the platform to function. They include session authentication cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Preference cookies: these remember your platform settings such as language preference and display options so that you do not need to re-enter them on each visit.
• Analytics cookies: these help gs99 understand aggregate usage patterns — such as which pages are most visited and where users drop off — so we can improve the platform. Analytics data is processed in aggregated form and does not identify individual users.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the performance or functionality of parts of the gs99 platform. For more information on managing cookies in your specific browser, refer to your browser's help documentation.

gs99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and transaction records are retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements. Communications with support are retained for up to three years. Technical and usage logs are retained for up to twelve months. KYC identity documents are retained for the period required by applicable verification and anti-money laundering regulations.

When your data is no longer required, gs99 will securely delete or anonymise it. In cases where immediate deletion is not technically possible (for example, because data is stored in backup archives), gs99 will isolate the data from further processing until deletion is possible.

As a user of the gs99 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the gs99 support team using the details provided in Section 12 of this policy. gs99 will respond to all valid data rights requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data gs99 holds about you. gs99 will provide this in a commonly used format.
• Right to rectification: if any of the personal data gs99 holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: you may request that gs99 delete your personal data. This right is subject to legal retention obligations — gs99 may be required to retain certain data for a minimum period regardless of your request.
• Right to restriction: you may request that gs99 restrict its processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to object: where gs99 processes your data on the basis of legitimate interests, you have the right to object to that processing. gs99 will assess whether its legitimate interests override your objection on a case-by-case basis.

To submit a data rights request, please contact support at [email protected] with the subject line "Data Rights Request" and include your registered username and a description of your request. gs99 may need to verify your identity before processing your request to protect against unauthorised access to another person's data.

gs99 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the gs99 platform; encryption of sensitive data fields stored in our databases; strict access controls limiting data access to authorised personnel on a need-to-know basis; regular security assessments and vulnerability reviews of the platform; and secure data backup and recovery procedures.

While gs99 takes all reasonable precautions to safeguard your data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your own account credentials and for notifying gs99 promptly if you suspect your account has been compromised.

The gs99 platform is strictly intended for adults aged 21 and above. gs99 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate age verification having been completed, we will take immediate steps to delete that data and close the associated account. If you believe a person under 21 has registered on the gs99 platform, please contact our support team immediately at [email protected].

gs99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this policy, we will notify registered users via a platform notification or a notice posted on the gs99 website. The date of the most recent revision is displayed at the top of this page.

Your continued use of the gs99 platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any change, you should stop using the platform and may contact support to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how gs99 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 48 hours during standard business hours (Bangladesh Standard Time, UTC+6).

Contact email: [email protected] (plain text only — not a clickable link). Please include your registered username and the subject "Privacy Enquiry" when contacting us about a data matter.